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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Home » Developer Tools » Specialized Tools (385)

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» USL XML Engine

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Urry Software Lab | 648 KB | Windows | 30.00 | Downloads: 625

Date added: Sep 27, 2005 | » Details

» Macrobject Word-2-CHM 2007 Professional

Convert Word to CHM, Doc To CHM, Create HTML Help from Word, Create ebook from Word. A powerful CHM creator/generator helping you to create professional HTML help. Convert Word document (.doc, .rtf, .htm, etc.) to perfect HTML help or CHM e-book without a ...

Macrobject Software | 3749 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 149.95 | Downloads: 563

Date added: Oct 25, 2007 | » Details

» wodSFTP

The Secure File Transfer Protocol (SFTP Client) provides secure file transfer functionality over any reliable data stream, SSH in this case. It is the standard file transfer protocol for use with the SSH2 protocol. wodSFTP component implements client side ...

WeOnlyDo Software | 2150 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows CE | 199 | Downloads: 573

Date added: Feb 12, 2007 | » Details

» StatusBar ActiveX control

A StatusBar control displays various kinds of status data. Supports: - Simple/multi panel styles - Full color customization - Auto coloration - Windows XP icons (alpha support) - Add/copy/remove panels on the fly - Background picture - Three grip styles - ...

Inspired Creations | 201 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79.95 | Downloads: 583

Date added: Sep 27, 2005 | » Details

» Win Compare

Compare, view, synchronize and merge files from various folders very easily with this tool. See the differences and copy lines from one file to another instantly. Perfect for programmers who want to compare source codes in many languages. Compare files ac ...

Christ Lab | 576 KB | Windows | 20 | Downloads: 529

Date added: Sep 27, 2005 | » Details

» XFS FORM EDITOR

XFS FORM EDITOR is a tool to create forms according to the WOSA/XFS standard. Through its WYSIWYG design well formed XFS forms can be edited highly efficient. It features a Property Viewer to review field and form properties and field manipulations like d ...

Ergonomics AG | 11811 KB | Windows | 990 | Downloads: 619

Date added: Sep 27, 2005 | » Details

» CD Front End 1 basic

The CD Front End 1 is a simple set of files: it allows you to create an autoinstall CD where you can put any kind of file. The user simply inserts the CD, then a window will be shown with simple buttons: a click on one of the button starts your file. No c ...

Visual Vision | 216 KB | Windows | | Downloads: 640

Date added: Sep 27, 2005 | » Details

» Auto Debug Professional

An auto-tracing tool of software. Functions Profession version offer a debug agent mode which allow you to debug your application anywhere. Use this mode, you can debug your application at your customer PC with RELEASE version. Recording input parameters ...

Auto Debug System | 1134 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 200 | Downloads: 711

Date added: Sep 27, 2005 | » Details

» BrainCom

BrainCom is an artificial neural network. Utilizing backpropagation algorithm It can be used in almost all research fields such as nonlinear regression, forecasting, curve fit, pattern recognition, classification, decision making, problem optimization, ti ...

Concel Systems | 2559 KB | Windows | 39 | Downloads: 685

Date added: Sep 27, 2005 | » Details

» DiffnMerge

Quick and Easy File and Folder Comparing.>Compare two text files side by side, then merge the text files manually (point-and-click) or automatically. Recursively compare and synchronize trees of folders and files to find the differences both in file prese ...

Drasbek Data | 2400 KB | Windows | 29 | Downloads: 580

Date added: Feb 12, 2007 | » Details

» InstallAware Express MSI Installer

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InstallAware Software Corporation | 10090 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 149 | Downloads: 608

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» Search

Handy-dandy text file search utility will quickly and easily find those files containing piece(s) of text. It allows boolean combination (AND/OR/AND NOT) and remembers your previous searches to save you re-entering commonly used configurations. It can sho ...

SadMan Software | 939 KB | Windows | 25 | Downloads: 737

Date added: Sep 27, 2005 | » Details

» AlarIT Virtual Serial Driver .IP (AVSD.IP)

The developers of the given facilities very often face with such a necessity. For instance, during the debugging in a remote machine or when different people with the help of different machines (which are nevertheless connected to one machine) maintain th ...

Alarit Inc. | 547 KB | Windows | 189.90 | Downloads: 572

Date added: Sep 27, 2005 | » Details

» SQLDBCompare

What is SQLDBCompare? SQLDBCompare is the powerful database schema/data comparison and synchronization tool for SQL Server database development projects. SQLDBCompare integrates with SQL Server, providing an effective and effortless database schema compar ...

Best SoftTool, Inc. | 2431 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 129 | Downloads: 596

Date added: Sep 27, 2005 | » Details

» AlarIT Net Serial Driver

Itechouse Inc. | 290 KB | Windows | 89.00 | Downloads: 774

Date added: Sep 27, 2005 | » Details

» ExGen

Ever wanted to created animated special effects for a video game? It`s not an easy task - this is where ExGen comes in. ExGen uses a series of particle systems to create animated special effects with great speed. Especially useful for Explosions ExGen can ...

BinaryMoon | 951 KB | Win95,Win98,WinME,WinXP,Windows2000 | 30 | Downloads: 660

Date added: Sep 27, 2005 | » Details

» 4TOPS Word Link for MS Access 2000

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

4TOPS | 4587 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 179 | Downloads: 730

Date added: Sep 27, 2005 | » Details

» IP2Location IP-COUNTRY-REGION-CITY Database

IP2Location(tm) IP-COUNTRY-REGION-CITY is commericial lookup database that translates IP address to country, region and city. Developers use this database for projects related to: 1. Display native language and currency; 2. Redirect based on country; 3. D ...

IP2Location.com | 200 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,OpenVMS | 199 | Downloads: 549

Date added: Sep 27, 2005 | » Details

» United States ZIP Code Database (Premium Edition)

United States ZIP codes database one month subscription service. The database includes ZIP code, city name, alias city name, state code, phone area code, city type, county name, country FIPS, time zone, day light saving flag, latitude, longitude and count ...

ZIPCodeWorld.com | 27 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,OpenVMS | 39.95 | Downloads: 499

Date added: Sep 27, 2005 | » Details

» RSS Merge script

XSLT 1.1 script which (recursively) merges several RSS 1.0 channels into one, filtering news by topics using mod_taxonomy. Also can be used to limit the number of items in an RSS file. Supports images. Build your news channels from several channels. Filte ...

Extreme Code Software | 3 KB | Not Applicable | 10 | Downloads: 574

Date added: Sep 27, 2005 | » Details

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