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» Home » Internet & Networking » Tools & Utilities » Active Web Helpdesk

Company:	Activewebsoftwares
License:	Demo
Version:	2
System:	WinXP,Windows2000
Size:	520 KB
Date Released:	-38-2003
Price:	749
Screenshot:	Click here to see Screenshot
Downloads:	674
Homepage:	http://www.activewebsoftwares.com/productinfo.aspx?ProductID=12
Date added:	Sep 21, 2005
Click here to Download

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Features Requires Customer registration and email confirmation Define unlimited depth and number of categories Add unlimited Helpdesk Personnel Accounts Assign a Helpdesk Personnel per Category Helpdesk Personnel save the Question as FAQ. Administrator Approval before FAQ is published Advance Search Features search by category search all words

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