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versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost
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Company: VersaDev
License: Demo
Version: 3
System: Windows2000,WinXP,Windows2003
Size: 24297 KB
Date Released: 28-11-2005
Price: 99
Screenshot: Click here to see Screenshot
Downloads: 768
Homepage: http://www.versadev.com/versasrshome.aspx
Date added: Feb 11, 2007
Click here to Download
versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

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