This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hot
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This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa
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Personal Information Management
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Ideaspad
Ideaspad helps you to organize / manage your notes, information, documents, as easy to use as card file rolodex. Manipulate your information by moving, coping topics and sub topics branches to suit your needs. All the basic word processor features includi ...
Mindwarp Consultancy Ltd | 3406 KB | Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003 | 50.68 | Downloads: 796
Date added: Sep 18, 2005 |
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Task List
Task List provides an easy way for you to manage your list of everyday tasks, making your life easier and more organized. Desktop resident at all times, all your important issues will always be at your fingertips! Designed for easy access and with a minim ...
Desklabs Software | 2035 KB | WinXP,Windows2000 | 9.99 | Downloads: 820
Date added: Feb 11, 2007 |
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Reminder-Organizer
Reminder-Organizer is a beautiful and powerful personal information manager. The program can help you organize and plan your business and personal life. In short, this is a reminder, notepad, address book, passwords and calendar combined into one powerful ...
mSunSoftware | 1543 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 15.00 | Downloads: 809
Date added: Sep 18, 2005 |
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Team Calendar
TEAM CALENDAR provides an overview to the Outlook calendar information of a user defined workgroup. TEAM CALENDAR reads the calendar information from the Exchange© Server and visualizes each team member in a separate column that shows appointments, meetin ...
Ergonomics AG | 5445 KB | Windows | 49 | Downloads: 781
Date added: Sep 18, 2005 |
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Password Keeper
Password Keeper can help you to remember the username and password for a variety of occasions. From website logins to bank pin numbers and door access codes, you can now keep track of all of your security access requirements in one software application. ...
Dallas Design Systems Ltd | 786 KB | Win95/98/2K/WinNT | 0.00 | Downloads: 775
Date added: Sep 18, 2005 |
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Mediabee Family Dashboard
Communicate better and increase harmony with your family and group. Plan and track everyone's schedules and to-dos in one place. Easily access from anywhere. Get cell phone reminders. Zap messages quickly to cell phones. Rich, continuously update ...
Mediabee | 6461 KB | WinXP,Windows2000,Windows2003 | 0 | Downloads: 841
Date added: Feb 11, 2007 |
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MyPhoneBook
MyPhoneBook makes it easy for you to manage your contacts due to his categories classification and his tree view. Each contact record stores plenty of data such as name fields, phone numbers, e-mails, addresses, birthdays, job and family information . A p ...
HomeProduction | 1657 KB | Win95,Win98,WinME,WinXP,Windows2000 | 9.5 | Downloads: 778
Date added: Sep 18, 2005 |
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DailyPIM
DailyPIM is a multi dimensional personal information management(PIM) software. Bringing great convenience to your work and life, DailyPIM is indeed an indispensable assistant to you. It provides your Diary,Document,Plan,Notes,Contacts,Email Checker,Instan ...
NewEasy Technology | 3034 KB | Win95,Win98,WinME,Windows2000,WinXP,Windows2003 | 45 | Downloads: 770
Date added: Sep 18, 2005 |
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AcroWiki
AcroWiki is a hypertext browsing and authoring system for Palm OS. Instead of organizing your notes in plain text memos you can now use AcroWiki to create hypertext notes with links, fonts, styles. The AcroWiki syntax is easy to learn. It is so simple, th ...
Acrocat Software, L.L.C. | 170 KB | Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 4.0,Palm OS 5.0,Palm OS 6.0 | 15.00 | Downloads: 228
Date added: Feb 11, 2007 |
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HiBase 2000
User-friendly but powerful database management program, simple and intuitive interface, this program lets you quickly create and fast search information from large databases, you may create databases on the fly (address books, phone lists, meeting notes, ...
Hibase Group | 162 KB | Windows | 19.95 | Downloads: 802
Date added: Sep 18, 2005 |
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Ace Clock XP
AceClock is a skinable transparent desktop clock with organizer and stickers, skins support, atomic internet time synchronization, fully customizable see through display with tooltip and convenient interface, it is designed to suit any and all your needs. ...
ECREW Developers | 1590 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP | 26 | Downloads: 915
Date added: Sep 18, 2005 |
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Peter`s Ultimate Alarm Clock
Puac is an alarm clock program, which sits in the system tray and lets you sound as many alarms as you like. Options include periodical alarms, snoozing, sounding alarms which went off while the program was inactive, showing an alarm message, speaking a m ...
Peter`s Productions | 2186 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 10 | Downloads: 744
Date added: Feb 11, 2007 |
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Universal Tracking System for Palm OS
A multipurpose tracking tool for your Palm OS PDA. With UTS you can track time and any numerical values, such as money, weight, calories, billable time, expenses, mileage and more. You are able to enter numerical values with pad buttons or use stopwatches ...
UTrackSys.com LLC | 707 KB | Palm OS 3.0,Palm OS 3.1,Palm OS 3.2 | 19.95 | Downloads: 757
Date added: Sep 18, 2005 |
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VIP-Organizer
How can we best organize the days of our life? Try VIP-Organizer - It`s a powerful personal information manager and day planner. This professionally developed and well-designed software will track your everyday tasks, save your diary, remind you about hol ...
VIP Quality Software Ltd | 3417 KB | Win98,WinME,WinXP,Windows2000 | 24.95 | Downloads: 772
Date added: Sep 18, 2005 |
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Notes Organizer Deluxe
Notes Organizer Deluxe is a flexible database management software with ready to use notes management solutions. Notes manager gives you an easy way to gather, organize, and manage information about all your personal or business notes, daily tasks, or any ...
PrimaSoft PC | 9500 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 65 | Downloads: 758
Date added: Feb 11, 2007 |
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Time Zone Helper
Don`t wake your boss at 3am! Time Zone Helper lets you set up different time zones for the people you talk to across the world, and it shows you the working time overlap between you and them. You can paste a time zone overlap chart into the email you send ...
DataMystic | 721 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 19.99 | Downloads: 828
Date added: Sep 18, 2005 |
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MemoTicker
Using MemoTicker, you display your notes and memos in a ticker on top or bottom of the screen - similar to the known stock exchange or news tickers in TV. This means: No matter how many notes you create, you always keep track with them all - without addit ...
NexoSoft Data Systems | 2463 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 47.00 | Downloads: 783
Date added: Feb 11, 2007 |
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Bills and Reminders
Bills and Reminders is a personal information manager to help you keep track of bill payments and due dates. Enter in the date, frequency, description, and amount due for each bill, and the program keeps a running total of what you owe and when payment is ...
Ragan Lockette | 1083 KB | Win 3.1x,Win95,Win98,WinME | 14.95 | Downloads: 817
Date added: Sep 18, 2005 |
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AvniTech WhizNote
Are you finding it difficult to manage so many text files with Notepad? Use AvniTech WhizNote to keep hundreds of related notes in one file. Then connect these notes by inserting JUMP links between them. Well-connected notes help you brainstorm and review ...
AvniTech Solutions | 1224 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 0 | Downloads: 827
Date added: Sep 18, 2005 |
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Time & Chaos
Use this contact manager to organize your telephone book, appointment schedule, and to do task list for better time management, all on one screen! Time and Chaos is fully networkable and offers the ability to share complete databases or just one area such ...
Chaos Software Group, Inc. | 5313 KB | WinXP,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate | 45 | Downloads: 748
Date added: Oct 25, 2007 |
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