Search:

» Home » Developer Tools » Specialized Tools » The Help Desk Toolkit

Company:	Ovitz Taylor Gates
License:	Shareware
Version:	2
System:	Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.0,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC
Size:	4385 KB
Date Released:	22-05-2006
Price:	199
Screenshot:	Click here to see Screenshot
Downloads:	868
Homepage:	http://www.helpdesksurvival.com
Date added:	Feb 12, 2007
Click here to Download

The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

NEWS

So far, nothing for that!

RECOMMENDED DOWNLOADS IN THIS CATEGORY

» Home » Developer Tools » Specialized Tools (385)

Select page: [1] 2 3 4 5 6...

» chm2web

chm2web - is a tool for on-the-fly conversion of compiled HTML Help (.chm) files into ready to publish web pages. Using chm2web you will be able to convert your HTML Help file to a full-featured online help web site with virtually one click. You will not ...

A!K Research Labs | 986 KB | Windows | 29.95 | Downloads: 818

Date added: Sep 27, 2005 | » Details

» Install Creator

Install Creator a very easy to use and professional tool to create software installations. It offers a wizard interface that lets you select the files to include in the package, specify installation paths, add license agreements etc. and then compiles the ...

Clickteam | 2224 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 913

Date added: Sep 27, 2005 | » Details

» requestXpress

requestXpress is a software development management tool that helps you track and manage change requests and bugs for your software projects. requestXpress consists of: - a Microsoft(R) SQL Server database - a Win 32 Client application, and - an (optional) ...

Speciality Applications Pty Ltd | 10564 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 499 | Downloads: 881

Date added: Sep 27, 2005 | » Details

» Virtual Serial Port Control

If there is a task to provide interaction between communications application and your own program (e.g. serial device emulator), there is no common solution to accomplish it. It is considered that communications applications are intended to work only with ...

FabulaTech, Inc. | 789 KB | WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 199.95 | Downloads: 849

Date added: Feb 12, 2007 | » Details

» Resource Tuner

Resource Tuner enables you to customize your favorite programs by modifying the executable file (EXE, DLL, SYS, MSSTYLES, SCR and more) resources. Resource Tuner makes it a snap to replace them with other images, texts and sounds more to your liking. Now ...

Heaventools Software | 2100 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Home Premium,Windows Vista Business,Windows Vista Ultimate | 39.95 | Downloads: 855

Date added: Feb 12, 2007 | » Details

» 4TOPS Word Link for MS Access 97

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

4TOPS | 4693 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000 | 179 | Downloads: 961

Date added: Feb 12, 2007 | » Details

» HTML Snapshot

HTML Snapshot ActiveX Component can take (capture) a whole snapshot of a given URL. It downloads web page and then capture it as image. It can be easily integrated into applications written in languages that support ActiveX Component such as Visual C++, V ...

Guangming Software | 2048 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 149.95 | Downloads: 890

Date added: Feb 12, 2007 | » Details

» ProjectTracking.NET

ProjectTracking.NET Change Management System for Global Company Key Features: versioning, network traffic and storage optimization, build and deploy management, shareable folders, issue tracking, advance check in/out, simple task navigation and filtering, ...

Ilumnis d.o.o | 1031 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 | 600 | Downloads: 824

Date added: Sep 27, 2005 | » Details

» NotationMachine

Many people are suprised to find out that sheet music can be found all over the Internet hidden in a type of file called a MIDI file. You`ve seen them: people use them as background music on web pages. They`re everywhere, and thousands of popular hits are ...

CrookedBush.com Inc. | 3511 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 39.95 | Downloads: 973

Date added: Sep 27, 2005 | » Details

» GoDiagram

Use GoDiagram to build custom interactive diagrams, network or process or workflow editors, flowcharts, or software design tools. GoDiagram includes many predefined kinds of nodes, links, and basic shapes including text and images. It supports layers, gro ...

Northwoods Software Corporation | 13671 KB | WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vi | 895 | Downloads: 859

Date added: Feb 12, 2007 | » Details

» DC ReturnKey Enable

ReturnKey Enable is a COM based component that enables you navigate through form controls using Retun key as with Tab Key ...

EgyFirst Software , inc | 894 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 10 | Downloads: 838

Date added: Sep 27, 2005 | » Details

» ITM Virtual USB Driver

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

ITSuperiority Inc. | 547 KB | Windows | 89.00 | Downloads: 805

Date added: Sep 27, 2005 | » Details

» EDraw Office Viewer Component

EDraw Office Viewer Component contains a standard ActiveX control that acts as an ActiveX document container for hosting Office documents (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, and Microsoft Visio documents) i ...

EDrawSoft | 1513 KB | WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Busine | 499 | Downloads: 925

Date added: Oct 25, 2007 | » Details

» dotNet Protector

dotNet Protector is a powerful .NET code protection system that prevents your assemblies from being decompiled. With dotNet Protector, your application is not simply obfuscated, but merged in a Win32 native executable; Console exe, windows exe and windows ...

PV Logiciels | 1774 KB | Windows2000,WinXP,Windows2003 | 399 | Downloads: 790

Date added: Feb 12, 2007 | » Details

» IP2Location IP-COUNTRY-REGION-CITY Database

IP2Location(tm) IP-COUNTRY-REGION-CITY is commericial lookup database that translates IP address to country, region and city. Developers use this database for projects related to: 1. Display native language and currency; 2. Redirect based on country; 3. D ...

IP2Location.com | 200 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,MS-DOS,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,OpenVMS | 199 | Downloads: 794

Date added: Sep 27, 2005 | » Details

» QuickBugs

QuickBugs is a tool for reporting, tracking and resolving the countless bugs, issues, changes and new features involved in product development. QuickBugs can assist product development and maintenance by focusing effort on the tasks required to quickly an ...

Excel Software | 3212 KB | Windows | 195 | Downloads: 899

Date added: Sep 27, 2005 | » Details

» Virtual Serial Port Driver XP4.5

Virtual Serial Ports Driver XP creates two pure virtual serial ports in your system which are virtually connected to each other. For other Windows applications, virtual ports will be seen exactly as two real serial ports connected via null-modem cable. Wi ...

ELTIMA Software GmbH | 1196 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 111.95 | Downloads: 864

Date added: Sep 27, 2005 | » Details

» ITM Virtual Serial Driver (ITMVSD)

ITM Virtual Serial Driver is appointed for emulation of one, two or more (up to200) serial streams. Hardware devices are not necessary. This product isbased on Windows XP DDK and doesn`t require using devices of othermanufacturers. The whole product is cr ...

ITMonastery Inc. | 0 KB | Windows | 94.95 | Downloads: 818

Date added: Sep 27, 2005 | » Details

» QuickHelp

QuickHelp - Flexible Authoring Environment The modern generation for the production of html help an product documentation´s With QuickHelp you create your product documentation´s quick an easy. The pros against html work shop, robohelp and other´s: A. Gai ...

P & T New Media Group | 1640 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000,Windows CE | 29.94 | Downloads: 867

Date added: Sep 27, 2005 | » Details

» FolderView ActiveX control

A FolderView control provides functionality identical to the tree pane in Explorer. It displays a list of folders (and files) and allows browsing of the shell`s entire namespace. Though it exposes and returns many properties and methods similar to that of ...

Inspired Creations | 243 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 94.95 | Downloads: 907

Date added: Sep 27, 2005 | » Details

go to top

Select page: [1] 2 3 4 5 6...