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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Home » Developer Tools » Specialized Tools (385)

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» Xchange

Need to change some text that could be in hundreds of text files? Well Xchange can make this so easy for you. Just enter the text to find, the text to replace it with, drop in the files you want to work with, and press Go! It`s done, easily and reliably. ...

SadMan Software | 929 KB | Windows | 25 | Downloads: 604

Date added: Sep 27, 2005 | » Details

» wodFtpDLX.NET

Secure FTP client .NET 2.0 component that supports encrypted and non-encrypted FTP access to the servers for transferring files or complete directories. It supports old, very common, FTP protocol, but also secured FTPS (FTP+SSL) and SFTP (FTP+SSH). No mat ...

WeOnlyDo Software | 1859 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 229 | Downloads: 573

Date added: Feb 12, 2007 | » Details

» My Command Button ActiveX

Add appealing visual styles to your applications in all Windows versions with this very quick and powerful button. All new default styles (Windows XP, Office 2003, Visual Studio 2005, 3D standard, Flat, Explorer) and themes are supported (blue, olive, sil ...

Namtuk | 621 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 59 | Downloads: 587

Date added: Feb 12, 2007 | » Details

» Help & Manual

Help & Manual is a stand-alone authoring tool with an integrated WYSIWYG editor. It creates all types of standard help files: * HTML HELP * Winhelp (.hlp) * Browser help * PDF Features: * Various outputs * One single source * All outputs highly custom ...

EC Software | 14100 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP | 299 | Downloads: 644

Date added: Oct 25, 2007 | » Details

» PELock

PELock - is an application that allows you to protect Windows executable files (so called exe-protector). Besides that, PELock allows easy creation of application of evaluation-demo type, which use license key system. ...

PELock | 422 KB | Windows | 89 | Downloads: 657

Date added: Sep 27, 2005 | » Details

» AutoFlowchart

AutoFlowchart is a excellent source code flowcharting tool to generate flowchart from source code. Its flowchart can expand and shrink. and you can pre-define the the width , height,Horizontal spacing and vertical spacing. Move and zoom is also very easy. ...

WestWind Soft | 1418 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79 | Downloads: 664

Date added: Sep 27, 2005 | » Details

» Hotspot Builder

Using screenshots in your application’s help files ensure that your program is very easy to learn. However, simple, screenshots, which just demonstrate your program working normally, are not enough. When users have problems, they prefer to avoid searchi ...

Divcom Software | 885 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 39.95 | Downloads: 635

Date added: Sep 27, 2005 | » Details

» QuickCRC MacOSX

QuickCRC is a tool for responsibility driven design of object-oriented software using CRC cards. CRC cards are used to discover and document classes, responsibilities, attributes and collaborations between classes. Design scenarios can be identified and s ...

Excel Software | 6476 KB | Mac OS X 10.1,Mac OS X 10.2,Mac OS X 10.3,Mac OS X 10.4,Mac OS X 10.5 | 295.00 | Downloads: 583

Date added: Feb 12, 2007 | » Details

» Search

Handy-dandy text file search utility will quickly and easily find those files containing piece(s) of text. It allows boolean combination (AND/OR/AND NOT) and remembers your previous searches to save you re-entering commonly used configurations. It can sho ...

SadMan Software | 939 KB | Windows | 25 | Downloads: 739

Date added: Sep 27, 2005 | » Details

» Parser Generator

Parser Generator is a YACC and Lex programming tool for Windows. As well as including a Graphical User Interface, the software also includes two versions of YACC and Lex, called AYACC and ALex. Parser Generator is able to generate C, C++ and Java parsers ...

Bumble-Bee Software Ltd. | 4405 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 60 | Downloads: 654

Date added: Sep 27, 2005 | » Details

» Resource Tuner

Resource Tuner enables you to customize your favorite programs by modifying the executable file (EXE, DLL, SYS, MSSTYLES, SCR and more) resources. Resource Tuner makes it a snap to replace them with other images, texts and sounds more to your liking. Now ...

Heaventools Software | 2100 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Home Premium,Windows Vista Business,Windows Vista Ultimate | 39.95 | Downloads: 588

Date added: Feb 12, 2007 | » Details

» Debugger Selector

Select the best tool to process an unhandled application exception without modifying the Windows registry. ...

Byrne Consultancy Limited | 918 KB | WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 627

Date added: Sep 27, 2005 | » Details

» WorkRoll Bug Tracker

Web-based bug tracker (non-spyware, non-dataminer) with Windows installer (application server included in download, or use your own). No database required. Installation, configuration, day-to-day administration, and general use are fully web-based. Featur ...

WorkRoll.com | 443 KB | Windows | 39.00 | Downloads: 586

Date added: Sep 27, 2005 | » Details

» WindowWatch

WindowWatch is a tool that developers and Webmasters can use to quickly preview the results of their efforts. It locks onto whatever window is currently active on your desktop and lets you manipulate it in a variety of ways, displaying it in various scree ...

Dev4Dev | 231 KB | Windows | 0 | Downloads: 581

Date added: Sep 27, 2005 | » Details

» VBA Code Compare

VBA Code Compare allows you to compare and merge any Visual Basic code embedded into a VBA project (macros, sheet code, module code etc.). VBA Code Compare uses direct access for working with VB modules. Thus, you don`t have to export the source code to a ...

Formula Software, Inc. | 886 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | | Downloads: 640

Date added: Sep 27, 2005 | » Details

» HelpWriter

HelpWriter is an help file editor.You can easy create help files and content files.You can put graphics select fonts, colors, sizes ...

Asele Service Center | 541 KB | Windows | 39.95 | Downloads: 591

Date added: Sep 27, 2005 | » Details

» BioCert Biometric Authenticator Lite

BioCert Biometric Authenticator Lite Edition - 10 Users Our standard software programming toolkit offers 1:m matching capability up to 10 users. A step beyond a SDK, the BioCert Authenticator toolkit is a simple ActiveX drop in that takes care of user enr ...

Biometrics Direct | 11772 KB | Win98,WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 625

Date added: Feb 12, 2007 | » Details

» Idea Value Calculator (Pocket PC OS)

The idea value calculator (IVC) allows the value of an idea to be estimated. The method of calculation is based on the assumption that the value of an idea is equal to the sum of all royalties that would be collected on an equivalent valid patent based on ...

AdvMathAppl | 100 KB | Windows CE | 12 | Downloads: 612

Date added: Sep 27, 2005 | » Details

» 4TOPS Word Link for MS Access 2000

4TOPS Word Link is an add-in for Microsoft Access, which adds data from Microsoft Access in Word documents. You can compose simple and more complex documents, such as standard letters, invoices and reports. Open the Microsoft Access form which contains th ...

4TOPS | 4587 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 179 | Downloads: 731

Date added: Sep 27, 2005 | » Details

» Show Strings

Show Strings is ideal for the developer who wants to check that copyright messages and other text data is present in executables or libraries. It strips out blank space if desired and with drag and drop is easy and convenient to use. The interface is clea ...

Dvana Limited | 206 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 0 | Downloads: 610

Date added: Sep 27, 2005 | » Details

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