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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» for Windows Help Designer/HtmlHelp

Visage for Windows® Help Designer/HTML Edition is a specialized WYSIWYG environment for quickly and easily creating Microsoft HTML Help systems. With WHD for Microsoft HTML Help, you do not need to know anything about HTML Help to easily create Help syst ...

Visagesoft | 8087 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 96 | Downloads: 1060

Date added: Sep 27, 2005 | » Details

» Form1 Builder Software

Form1 Builder runs in your web browser and allows you to easily build secure web forms. It provides a single file form (no cgi) with a hidden email delivery address and an extensive range of benefits and options including protection against form hijacking ...

softSWOT | 104 KB | Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Mac PPC,Mac OS X | 39.00 | Downloads: 786

Date added: Feb 12, 2007 | » Details

» wodFtpDLX

wodFtpDLX is developed as two standalone components: COM object, that should be used when you want to do all file transfer in the background and is not visible on the form, or GUI ActiveX version that has it`s own Explorer-alike window where you can give ...

WeOnlyDo Software | 2967 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 219 | Downloads: 820

Date added: Feb 12, 2007 | » Details

» Metamill

Metamill is a professional UML CASE tool. All UML diagram types are supported. Model files are open standard XMI 1.2 XML files. Metamill packages can be stored independently as XMI files, e.g. under version management system. Java, C++ and C# source code ...

Metamill Software | 2328 KB | Windows | 125 | Downloads: 838

Date added: Sep 27, 2005 | » Details

» SkillFusion Development Engine

With its ability to generate web applications in numerous software language and database environments, SkillFusion Development Engine easily enhances your development productivity and reduces your long-term maintenance and QA costs. Development Engine pro ...

SkillFusion Software | 3250 KB | Windows2000,WinXP,Windows2003 | 279+ | Downloads: 847

Date added: Sep 27, 2005 | » Details

» CheckPRC

Palm OS API Version Check (CheckPRC) is a useful tool for Palm developers to identify compatibility problems and maximise the number of users who can access their applications. It can be used to determine the earliest version of Palm OS that a Palm applic ...

CFB Software | 634 KB | Win98,WinME,WinXP,Windows2000 | 29.95 | Downloads: 625

Date added: Sep 27, 2005 | » Details

» Web Chart Creator

Web Chart Creator is your tool for fast creation of dynamic 3D charts for the Internet/Intranet projects using databases of any type. The charts are created with a simple visual editor. It has a friendly and intuitive interface designed for both beginners ...

Ankord Development Group | 2106 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 49 | Downloads: 774

Date added: Sep 27, 2005 | » Details

» Ufasoft Common Lisp

Common Lisp development system. Includes console and IDE Lisp interpreter and compiler. Possibility of creating EXE-files. Supports CLOS. It is smallest implementations of standard Lisp, just 1MB of binary code. ...

Ufasoft | 1900 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 49 | Downloads: 790

Date added: Sep 27, 2005 | » Details

» Report Generator

`Report generator generate reports and print them basis on data received from client application, server, database and report template. To get data, report generator can execute any script in any language. More over it has following characteristic: - Data ...

SIGRUM Computer Systems | 6541 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003,Windows CE | 66 | Downloads: 807

Date added: Sep 27, 2005 | » Details

» ScriptWorx.NET

Create dynamic, database driven web sites. ScriptWorx.NET is an independent .NET web development environment, for producing world-class web applications and services. Integration of data with web sites is largely automated with wizards, designed to work f ...

SoftLite | 31455 KB | Windows | 399 | Downloads: 849

Date added: Sep 27, 2005 | » Details

» Cadifra

Cadifra is a fast and lightweight UML diagram editor for Windows 2000 and XP, created by Cadifra Inc., a two person small-biz company located in Switzerland. Supports Unified Modeling Language Class, Object, Use Case, State and Sequence diagrams. Can reli ...

Cadifra Inc. | 981 KB | Windows2000,WinXP | 360 | Downloads: 878

Date added: Sep 27, 2005 | » Details

» Multiport.USB

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

Mike Sokolov | 547 KB | WinXP,Windows2000 | 49.00 | Downloads: 791

Date added: Sep 27, 2005 | » Details

» Excelsior JET for Linux

Excelsior JET is a complete solution for acceleration, protection and deployment of your Java(tm) applications. Excelsior JET Optimizer converts your application`s classes and jars into highly optimized Intel x86 code and creates a native executable for M ...

Excelsior, LLC | 89240 KB | Linux | 240 | Downloads: 792

Date added: Feb 12, 2007 | » Details

» Devrace MultiProfile

MultiProfile is a simple and very useful development tool. Many programmers usually need different IDE settings for separate projects. In Delphi or C++ Builder they may need separate settings for Library Path or those of the debugger especially in case wh ...

Devrace | 963 KB | `Win95`,`Win98`,`WinME`,`WinXP`,`WinNT 4.x`,`Windows2000`,`Windows2003` | 59.97 | Downloads: 416

Date added: Feb 12, 2007 | » Details

» X360 Video Player ActiveX OCX

X360 Video Player ActiveX Control helps application developers to fully control the audio and video stream. Play, pause, resume, stop, loop the stream. Flip and mirror the videos. Control the playback rate and adjust the volume and balance, or mute the au ...

X360 Software | 898 KB | Win98,WinME,Windows2000,WinXP | 99.90 | Downloads: 766

Date added: Feb 12, 2007 | » Details

» My Command Button ActiveX

Add appealing visual styles to your applications in all Windows versions with this very quick and powerful button. All new default styles (Windows XP, Office 2003, Visual Studio 2005, 3D standard, Flat, Explorer) and themes are supported (blue, olive, sil ...

Namtuk | 621 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 59 | Downloads: 776

Date added: Feb 12, 2007 | » Details

» 4TOPS Document Management in MS Access 2000

4TOPS Document Management is an addin to create and manage documents using your MS Access Database. Create documents with content from your database. Instantly find and share documents. View all information on the document in an Access form. All file mana ...

4TOPS | 1591 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP | 399 | Downloads: 913

Date added: Sep 27, 2005 | » Details

» PAD Creator

Create and manage your PAD files fast and easy with PAD Creator! Just fill in your products information and save. You can validate and create your padfile within a second. PAD files are commonly used by all major download directories on the net and most o ...

Hotlib.com | 3015 KB | Windows | 0 | Downloads: 868

Date added: Sep 27, 2005 | » Details

» HTML_QuickForm Pilot

HTML_QuickForm is a part of PEAR. It is a great package, but you need a lot of coding to create PHP forms with complex structure and validation logic. Instead of writing PHP form code manually, you can create the same code in minutes, using the visual edi ...

Two Pilots | 952 KB | Windows2000,WinXP,Windows2003 | 49.95 | Downloads: 829

Date added: Feb 12, 2007 | » Details

» EasyPattern Helper

Design patterns using point and click! Just highlight the variable text and the text to capture, and EPHelper does the rest! EasyPatterns are a cool new way to describe text patterns. They`re English-like, powerful and easy to understand. Parse a phone nu ...

DataMystic | 1034 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 19.95 | Downloads: 990

Date added: Sep 27, 2005 | » Details

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