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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» SQLSourceSafe

What is SQLSourceSafe? SQLSourceSafe is the right version control solution for SQL Server database development projects. SQLSourceSafe Integrates with both SQL Server and Visual SourceSafe, providing an effective and effortless SQL code version control ma ...

Best SoftTool, Inc. | 3837 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 279 | Downloads: 710

Date added: Sep 27, 2005 | » Details

» Batch File Compiler Professional Edition

Print color text, gather user input, do math and convert BATch files into EXEcutable format. Perfect for installations and makes your batch file tamperproof. Any batch file can be compiled from a simple application starter batch file, to a network file co ...

Brandon Dargo | 584 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP | 29.99 | Downloads: 807

Date added: Feb 12, 2007 | » Details

» QuickCRC MacOSX

QuickCRC is a tool for responsibility driven design of object-oriented software using CRC cards. CRC cards are used to discover and document classes, responsibilities, attributes and collaborations between classes. Design scenarios can be identified and s ...

Excel Software | 6476 KB | Mac OS X 10.1,Mac OS X 10.2,Mac OS X 10.3,Mac OS X 10.4,Mac OS X 10.5 | 295.00 | Downloads: 735

Date added: Feb 12, 2007 | » Details

» Profesol USB Virtual Driver

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

IT Profesol, Inc. | 290 KB | Windows | 89.00 | Downloads: 754

Date added: Sep 27, 2005 | » Details

» Origin Keyring

OriginKeyring allows you to generate sevral kinds of licences. For a shareware version you can generate a time limited or a run limited licence. For a full version, you can generate a single or multiple licence. Easy to use, well documented, it takes less ...

NTIC+ | 912 KB | | 30 | Downloads: 755

Date added: Sep 27, 2005 | » Details

» VSS Loader

This program enables the generation of detailed reports against a SourceSafe database by exporting archive history from SourceSafe and into CMDB. You can use the Library Index tool to search, browse and filter through the contents. ...

Configuration Management Services Limited | 14666 KB | WinNT 4.x,WinXP,Windows2000 | 50 | Downloads: 744

Date added: Sep 27, 2005 | » Details

» Sequence Diagram Editor

Sequence Diagram Editor simplifies the creation and maintenance of UML sequence diagrams and call flows. It automatically takes care of layout and formatting (across multiple pages if needed) allowing you to easily create sequence diagrams much faster tha ...

Effexis Software, LLC | 5563 KB | Windows2000,WinXP,Windows2003 | 49 | Downloads: 778

Date added: Sep 27, 2005 | » Details

» Metamill for Linux

Full-featured UML CASE tool with Java, C++ and C# round-trip engineering support. Model UML diagrams and reverse engineer and generate code in Java, C++ and C#. Fast and easy to use. Synchronized shared element repository for simultaneous team work. Code ...

Metamill Software | 1770 KB | Linux | 55 | Downloads: 753

Date added: Sep 27, 2005 | » Details

» InstallAware Express for Windows Installer

Stunning User Interface: InstallAware Express offers setup themes true to the meaning of the word, themes that are unique and highly customized. Far from a change of colors or just supporting the new Windows XP appearance, setup themes bring new life to i ...

InstallAware Software Corporation | 10098 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 199 | Downloads: 728

Date added: Feb 12, 2007 | » Details

» Parser Generator

Parser Generator is a YACC and Lex programming tool for Windows. As well as including a Graphical User Interface, the software also includes two versions of YACC and Lex, called AYACC and ALex. Parser Generator is able to generate C, C++ and Java parsers ...

Bumble-Bee Software Ltd. | 4405 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 60 | Downloads: 816

Date added: Sep 27, 2005 | » Details

» Search

Handy-dandy text file search utility will quickly and easily find those files containing piece(s) of text. It allows boolean combination (AND/OR/AND NOT) and remembers your previous searches to save you re-entering commonly used configurations. It can sho ...

SadMan Software | 939 KB | Windows | 25 | Downloads: 956

Date added: Sep 27, 2005 | » Details

» XPB! Basic

XPB! Basic is a brand new BASIC compiler for the 32-bit Windows platform that contains a rich set of features for developing both GUI and console applications! ...

Tony Jones | 1280 KB | Windows | 24.95 | Downloads: 733

Date added: Sep 27, 2005 | » Details

» Shareware Name Analyzer

Shareware name analysis tool to help you don`t name duplicate name as another software. Easy to find if there is existed / duplicate software name in 30000 software library. Also offers word frequency of your software name in all the 30000 software names. ...

Shareware UP | 416 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 0 | Downloads: 720

Date added: Feb 12, 2007 | » Details

» SerialRemap

1.Overview SUDT SerialRemap is an advanced configuration utility, which purpose is to remap (redirect) all data sent from one serial port to any other serial port. For example, here is a COM9 port in your system, but your application only support from COM ...

WWW.SUDT.COM | 413 KB | Windows2000,WinXP,Windows2003 | 29.95 | Downloads: 726

Date added: Feb 12, 2007 | » Details

» Dxf2X converting tool

All 3Dmeshes and 3Dfaces in one layer are grouped into one X mesh , which gets the name of the layer (and the faces get their original color or the color of the 3Dmesh). If the mesh is included in a DXF block, then its name gets concatenated to the name o ...

Neva Software Consulting Group | 280 KB | Windows | | Downloads: 910

Date added: Sep 27, 2005 | » Details

» Comm Operator

Comm Operator simulates the rs232 device, such as GPS receiver, total station, and software related. It acts as a device as well as program. Using it, device can be developed without program. Application can be debugged and tested without real device. Com ...

5dtool | 875 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 29.99 | Downloads: 791

Date added: Sep 27, 2005 | » Details

» XFS FORM EDITOR

XFS FORM EDITOR is a tool to create forms according to the WOSA/XFS standard. Through its WYSIWYG design well formed XFS forms can be edited highly efficient. It features a Property Viewer to review field and form properties and field manipulations like d ...

Ergonomics AG | 11811 KB | Windows | 990 | Downloads: 786

Date added: Sep 27, 2005 | » Details

» Help Generator for Visual Studio 2005

HTML Help Generator for Visual Studio 2005 creates context sensitive HTML Help for your applications in seconds. Features HTML page and image generation, table of contents, index and search, images with hotspots and export to Word. The wizard lets you set ...

AGORA Software BV | 2883 KB | WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 199 | Downloads: 784

Date added: Feb 12, 2007 | » Details

» VideoShotMaker

VideoShotMaker is an ActiveX component that allows your applications to extract frames from video files and save them as image files. Frames can be extracted from AVI, MPEG, WMV, RealVideo files. Images can be saved as JPEG or BMP files. Before saving, th ...

BRIZ Software | 223 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 100 | Downloads: 765

Date added: Feb 12, 2007 | » Details

» LogStomper

Most every tester or programmer at some point has had to sift through enormous log files, just to find a few pieces of information that they need to extract; or to compare the contents of one log file with another. These can be very tedious, and time-cons ...

BugStomper Software | 1508 KB | Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home | 19.99 | Downloads: 795

Date added: Feb 12, 2007 | » Details

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