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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» EasyPattern Helper

Design patterns using point and click! Just highlight the variable text and the text to capture, and EPHelper does the rest! EasyPatterns are a cool new way to describe text patterns. They`re English-like, powerful and easy to understand. Parse a phone nu ...

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Date added: Sep 27, 2005 | » Details

» LTProf

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Lightweight Technologies | 1581 KB | Windows | 49.95 | Downloads: 899

Date added: Sep 27, 2005 | » Details

» TextPipe Pro

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Crystal Software | 2376 KB | Windows | 199.00 | Downloads: 855

Date added: Sep 27, 2005 | » Details

» X360 Ftp Client ActiveX OCX

X360 Ftp Client ActiveX Control helps application developers and programmers create applications with a simple method of implementing FTP client capabilities. It allows you to access FTP functions with a single line of code. You can get the file listing w ...

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Date added: Feb 12, 2007 | » Details

» wodPop3Server

WeOnlyDo! COM Pop3Server ActiveX control is a component that can be easily integrated into your applications to provide full Pop3 protocol server implementation. All you need to do is to put it on VB form, call it`s Start method and it`s immediately accep ...

WeOnlyDo Software | 2202 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 169 | Downloads: 872

Date added: Feb 12, 2007 | » Details

» Windows CHM To HTML

Windows CHM To HTML is a tool to convert Windows Help files (*.chm) to HTML format files directly. With this tool, you can make a specification of an application from the *.chm files. Windows CHM To HTML can extract all/any source files in a MS .chm file ...

YpgSoft | 1929 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista | 34.95 | Downloads: 830

Date added: Feb 12, 2007 | » Details

» AccessPort

AccessPort - RS232 Monitor / RS232 Terminal AccessPort is an advanced serial monitor, simulation and RS232 data analysis tool. Use to log, view, analyse or automate RS232 communication or simply use as an ASCII Terminal for basic serial port communication ...

WWW.SUDT.COM | 441 KB | Win95,Win98,WinME,Windows2000,WinXP,Windows2003 | 0 | Downloads: 971

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» Redcoal Mobile Internet Developer API (MIDA)

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» AppMind Developers Pack for Windows

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Appmind Software AB | 12215 KB | WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 798

Date added: Sep 27, 2005 | » Details

» Active TTS Component

Do you ever want to convert text to audio? Active TTS is what you want. It can convert text to mp3, text to wma or text to wav on the fly using the state of art text to speech (TTS) system. It converts text to mp3 or text to wma directly without generatin ...

Guangming Software | 1536 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 149.95 | Downloads: 953

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» Virtual Serial Port Control

If there is a task to provide interaction between communications application and your own program (e.g. serial device emulator), there is no common solution to accomplish it. It is considered that communications applications are intended to work only with ...

FabulaTech, Inc. | 789 KB | WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 199.95 | Downloads: 849

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» Cash Maker Pro

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Web Site Promotion | 631 KB | Win95,Win98,WinME,WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 0 | Downloads: 920

Date added: Feb 12, 2007 | » Details

» Exp USB Virtual Driver (EUSBVD)

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

ExplorInform Inc. | 547 KB | Windows | 89.00 | Downloads: 894

Date added: Sep 27, 2005 | » Details

» PatchBreeze

PatchBreeze is a must-have for all developers who regularly release new versions of their software. PatchBreeze is a simple yet powerful software patch and update building tool that is used for creating extremely compact software, documents and databases ...

MagpieSoft | 1597 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 85 | Downloads: 886

Date added: Feb 12, 2007 | » Details

» Ultra Video To Flash Converter Component

Video to Flash FLV component: It can be easily integrated into applications written in languages that support ActiveX Component such as Visual C++, Visual Basic, Delphi, C++ Builder, .Net languages, Java, Scripts like Perl, Php, Python. Support converting ...

Utralshareware Software | 3072 KB | WinXP,Windows2000,Windows2003 | 199.95 | Downloads: 817

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» Debugger Selector

Select the best tool to process an unhandled application exception without modifying the Windows registry. ...

Byrne Consultancy Limited | 918 KB | WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 892

Date added: Sep 27, 2005 | » Details

» Dr.Explain

Dr.Explain captures a screen from a live application and automatically adds references to all controls. You may complete the references by adding titles and more explanation as needed. No more manual image processing needed. Dr.Explain will create a neat ...

Cognitive Force | 2388 KB | Windows2000,WinXP,Windows2003 | 60 | Downloads: 885

Date added: Sep 27, 2005 | » Details

» wodFTPServer

ActiveX Component that implements server side of following protocols: FTP, FTP/S (FTPS or FTP+SSL) both in explicit and implicit modes, and SFTP (secure ftp subsystem on SSH2 secured channel). Support for all 3 protocol is transparent for your programming ...

WeOnlyDo Software | 3103 KB | Win95,Win98,WinXP,WinNT 4.x,Windows2000 | 239 | Downloads: 866

Date added: Feb 12, 2007 | » Details

» Type Browser.NET

Type Browser is to be used for any public type from .NET Framework Class Library (FCL) browsing. It shows: - types by category (Enum, Class, Interface,...) in the assemblies. - their members by category (Fields, Methods, Properties, Operators,...) - membe ...

Kovalev Serguei | 381 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 10 | Downloads: 825

Date added: Feb 12, 2007 | » Details

» QuickHelp

QuickHelp - Flexible Authoring Environment The modern generation for the production of html help an product documentation´s With QuickHelp you create your product documentation´s quick an easy. The pros against html work shop, robohelp and other´s: A. Gai ...

P & T New Media Group | 1640 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000,Windows CE | 29.94 | Downloads: 867

Date added: Sep 27, 2005 | » Details

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