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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» TracePlus Win32

TracePlus/Win32 shows you the interaction between your Win32 application and multiple Win32 APIs. Supported APIs that are displayed in realtime include ODBC, OLE, COM, TAPI, WININET, registry, DB-Library, and more. Integrated SQL capture window displays S ...

SST Incorporated | 3751 KB | WinNT 4.x,WinXP,Windows2000 | 199.95 | Downloads: 798

Date added: Feb 12, 2007 | » Details

» IDAutomation Barcode .NET Forms Control DLL

This professional grade package from IDAutomation includes the Linear .NET Forms Control and DLL for creating barcodes in Visual Studio, Borland Delphi for Microsoft .NET, C# Builder and the .NET Framework. Includes programming examples for C# and VB.NET. ...

IDAutomation.com, Inc. | 666 KB | Win98,WinME,WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 395 | Downloads: 752

Date added: Feb 12, 2007 | » Details

» Visual Web Service Client Standard

A stand-alone visual tool to interact with and manipulate any web service. Targeted to developers and IT professionals to test, maintain, and interact with web services. Ideal for 3rd party client validation, testing of web service features, and a stand-a ...

DigitForge | 3587 KB | WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate | 119 | Downloads: 757

Date added: Oct 25, 2007 | » Details

» PE Corrector

PE Corrector is very useful when you need to correct PE files. Such correction may be very necessary in this cases: - Some compilers do not clear memory before compilation. Because of this the new exe file may contain binary trash in the header. But also ...

GigaMind Systems | 600 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 39.95 | Downloads: 779

Date added: Sep 27, 2005 | » Details

» wAPI Monitor 2000

wAPI Monitor 2000 is a small utility that allows you to monitor the debugger messages sent by many MS Windows applications and utilities. Facilities are also included to add diagnostic output messages to any software project that you may be developing. ...

Gregory Braun | 143 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 | | Downloads: 812

Date added: Sep 27, 2005 | » Details

» PPC-PROTECT

PPC-PROTECT - the system of software protection for Windows CE (PocketPC) applications with ARM core, designed for quick implementation of application protection functions. PPC-PROTECT is designed for such specific tasks as working with registration keys ...

PPC-PROTECT | 608 KB | Win95,Win98,WinME,WinXP,Windows2000,Windows CE | 50 | Downloads: 749

Date added: Feb 12, 2007 | » Details

» PAD Creator

Create and manage your PAD files fast and easy with PAD Creator! Just fill in your products information and save. You can validate and create your padfile within a second. PAD files are commonly used by all major download directories on the net and most o ...

Hotlib.com | 3015 KB | Windows | 0 | Downloads: 879

Date added: Sep 27, 2005 | » Details

» UninsHs

This extension program for Inno Setup allows you to add repair, modify and remove support to your applications with minimal effort. It is very small because use Assemble. Please read the readme file included in the package for further instructions on how ...

Han-soft Software | 22 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | | Downloads: 811

Date added: Sep 27, 2005 | » Details

» Cryptocx v3

Full compatibility with PGP means that Cryptocx can encrypt data which can be emailed or stored and then decrypted, providing you have the correct decryption key, with any other version of PGP. This kind of compatibility means that Cryptocx is efficient, ...

Easybyte Software Corporation | 3544 KB | Windows | 249.00 | Downloads: 871

Date added: Sep 27, 2005 | » Details

» Hoo WinTail

Hoo WinTail is a real-time file viewer for Windows like the UNIX tail -f utility. It can be used to view the end of a growing file. It is ideal for viewing application traces or server logs in real time. You can view the last part of a large file without ...

Hoo Technologies | 695 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 | 29.95 | Downloads: 850

Date added: Sep 27, 2005 | » Details

» Auto Debug for Windows

An auto-tracing tool of software. User can set breakpoints, this application will auto trace the target program and record the input and output of function call. Therefore, the software can help programmer analyse errors, process inside the target program ...

Auto Debug System | 990 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79 | Downloads: 888

Date added: Sep 27, 2005 | » Details

» wodFtpDLX

wodFtpDLX is developed as two standalone components: COM object, that should be used when you want to do all file transfer in the background and is not visible on the form, or GUI ActiveX version that has it`s own Explorer-alike window where you can give ...

WeOnlyDo Software | 2967 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 219 | Downloads: 830

Date added: Feb 12, 2007 | » Details

» Multiport.USB

There is a number of the equipment controlled through a serial port from a PC or a terminal. Also there is a lot of the technologies in the market allowing to operate remotely the consecutive devices through the network TCP/IP. These solutions contain, bo ...

Mike Sokolov | 547 KB | WinXP,Windows2000 | 49.00 | Downloads: 804

Date added: Sep 27, 2005 | » Details

» HELLLP! WinHelp Author Tool for WinWord

WinHelp file authoring tool for Word for Windows. Use Windows Help files for your manuals. Automatically generates a top level Table of Contents with Hypertext jumps to topics already in place. Add additional Hypertext jumps and popups by highlighting the ...

Guy Software | 1058 KB | Windows | 39.00 | Downloads: 835

Date added: Sep 27, 2005 | » Details

» Virtual Serial Port Control

If there is a task to provide interaction between communications application and your own program (e.g. serial device emulator), there is no common solution to accomplish it. It is considered that communications applications are intended to work only with ...

FabulaTech, Inc. | 789 KB | WinXP,WinNT 3.x,WinNT 4.x,Windows2000,Windows2003 | 199.95 | Downloads: 799

Date added: Feb 12, 2007 | » Details

» Cadifra

Cadifra is a fast and lightweight UML diagram editor for Windows 2000 and XP, created by Cadifra Inc., a two person small-biz company located in Switzerland. Supports Unified Modeling Language Class, Object, Use Case, State and Sequence diagrams. Can reli ...

Cadifra Inc. | 981 KB | Windows2000,WinXP | 360 | Downloads: 888

Date added: Sep 27, 2005 | » Details

» Visual Terrain Maker

Visual Terrain Maker is a 3D-Modeling program allows visually create landscapes (maps) for games or other purposes. Works in XP/NT/2k. The program can export to Direct X® file format(*.x). The program is not critical to the video adapters and drivers. Su ...

UNGSoft Developers Group | 292 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 0 | Downloads: 805

Date added: Sep 27, 2005 | » Details

» InstallAware Studio Admin for MSI

Exclusive! Run Nested MSI Setups and Capture Progress Deploy any MSI setup seamlessly within your InstallAware Wizard — even capture progress from the nested MSI. Install any feature set that the MSI offers, fully customizing the setup from the command ...

InstallAware Software Corporation | 10090 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 1099 | Downloads: 777

Date added: Feb 12, 2007 | » Details

» Help Generator for Visual Studio 2005

HTML Help Generator for Visual Studio 2005 creates context sensitive HTML Help for your applications in seconds. Features HTML page and image generation, table of contents, index and search, images with hotspots and export to Word. The wizard lets you set ...

AGORA Software BV | 2883 KB | WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 199 | Downloads: 835

Date added: Feb 12, 2007 | » Details

» Ssetup

General purpose Win95/98 or NT/winXP installation /uninstall utility. It will check available space on chosen drive, create target directories and copy files to them, create Program group and start target application. Very easy to use. Features: -creates ...

Davor Zorc | 260 KB | Win95,Win98,Windows2000,WinXP | | Downloads: 850

Date added: Sep 27, 2005 | » Details

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