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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Home » Developer Tools » Specialized Tools (385)

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» Ufasoft Common Lisp

Common Lisp development system. Includes console and IDE Lisp interpreter and compiler. Possibility of creating EXE-files. Supports CLOS. It is smallest implementations of standard Lisp, just 1MB of binary code. ...

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Date added: Sep 27, 2005 | » Details

» PDF Reporting Services

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Likeoffice.com | 296 KB | WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windo | 459 | Downloads: 972

Date added: Feb 12, 2007 | » Details

» Windows HLP To RTF

Windows HLP To RTF is a tool to convert Windows Help files (*.hlp) to Rtf format files directly. With this tool, you can make a specification of an application from the *.hlp files. Split the output into several RTF files. It can combine Word 97/2000/XP t ...

YpgSoft | 1900 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 34.95 | Downloads: 1005

Date added: Sep 27, 2005 | » Details

» ImageIN Standard for Servers

ImageIN is a unique COM Component, enabling multi-layer image and text composition and manipulation at blazing speeds. Capable of performing thousands of image processing tasks per second, and designed for efficient usage of resources, ImageIN enables you ...

CyberBob Software | 575 KB | Windows2000,WinXP,Windows2003 | 99 | Downloads: 971

Date added: Sep 27, 2005 | » Details

» TX Text Control .NET Enterprise

TX Text Control .NET Enterprise is a word processing component that offers developers all the features expected in a high end word processing package in reusable component form: Supports XML, PDF, CSS, RTF, HTML, DOC, ANSI, Unicode and many more; Tables, ...

The Imaging Source Europe GmbH | 6574 KB | Windows2000,WinXP,Windows2003 | 1998.00 | Downloads: 897

Date added: Feb 12, 2007 | » Details

» Devrace MultiProfile

MultiProfile is a simple and very useful development tool. Many programmers usually need different IDE settings for separate projects. In Delphi or C++ Builder they may need separate settings for Library Path or those of the debugger especially in case wh ...

Devrace | 963 KB | `Win95`,`Win98`,`WinME`,`WinXP`,`WinNT 4.x`,`Windows2000`,`Windows2003` | 59.97 | Downloads: 618

Date added: Feb 12, 2007 | » Details

» DrawTag

Draws tree diagrams of XML documents. Provides vertical and horizontal diagram orientation, control over font and pointsize, optional inclusion of XML attributes in diagram, and fit to page capability. Requires Java 1.4 runtime (or higher). ...

Intelligent Systems Research | 34 KB | Win98,WinNT 4.x,WinXP,Windows2000 | 34.95 | Downloads: 1066

Date added: Sep 27, 2005 | » Details

» Help Generator for Visual Studio 2005

HTML Help Generator for Visual Studio 2005 creates context sensitive HTML Help for your applications in seconds. Features HTML page and image generation, table of contents, index and search, images with hotspots and export to Word. The wizard lets you set ...

AGORA Software BV | 2883 KB | WinME,WinXP,WinNT 4.x,Windows2000,Windows2003 | 199 | Downloads: 1010

Date added: Feb 12, 2007 | » Details

» WindowWatch

WindowWatch is a tool that developers and Webmasters can use to quickly preview the results of their efforts. It locks onto whatever window is currently active on your desktop and lets you manipulate it in a variety of ways, displaying it in various scree ...

Dev4Dev | 231 KB | Windows | 0 | Downloads: 976

Date added: Sep 27, 2005 | » Details

» RegDesk 4.0

Desktop`s answer to a lock and key? RegDesk 4.0 provides computer security of the highest order, securing opted devices and areas of Desktop and Windows programs. Put together a foolproof desktop security system, which controls access to vital areas of Wi ...

Vishwak Solutions Pvt. Ltd. | 5304 KB | Win95,Win98,WinME | 19.99 | Downloads: 976

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» Zend Guard

Zend Guard enables the protection and mass distribution of commercial PHP applications. Zend Guard provides independent software vendors and IT managers with the ability to safely distribute and manage the deployment of their PHP applications while protec ...

Zend Technologies | 31018 KB | Windows2000,WinXP,Windows2003 | 995.00 | Downloads: 954

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» Excelsior JET for Windows

Excelsior JET is a complete solution for acceleration, protection and deployment of your Java(tm) applications. Excelsior JET Optimizer converts your application`s classes and jars into highly optimized Intel x86 code and creates a native executable for M ...

Excelsior, LLC | 57793 KB | Win98,Windows2000,WinXP,Windows2003 | 240 | Downloads: 975

Date added: Feb 12, 2007 | » Details

» wodSSHServer

wodSSHServer is an SSH Server ActiveX component (but also Telnet Server ActiveX as well) that will give you ability to easily add SSH2 (and SFTP) server capabilities to your application, as well as old TELNET server protocol. SSH protocol provides strong ...

WeOnlyDo Software | 1368 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 229 | Downloads: 948

Date added: Feb 12, 2007 | » Details

» Docklight Scripting

Docklight Scripting is an extended edition of Docklight RS232 Terminal / RS232 Monitor. It features an easy-to-use script language, plus a built-in editor to create and run automated test jobs. A Docklight script allows you to execute all basic Docklight ...

Flachmann und Heggelbacher | 4026 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP | 133 | Downloads: 956

Date added: Feb 12, 2007 | » Details

» HTML Snapshot

HTML Snapshot ActiveX Component can take (capture) a whole snapshot of a given URL. It downloads web page and then capture it as image. It can be easily integrated into applications written in languages that support ActiveX Component such as Visual C++, V ...

Guangming Software | 2048 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 149.95 | Downloads: 1011

Date added: Feb 12, 2007 | » Details

» SMTP/POP3 Email Engine for dBase

MarshallSoft SMTP/POP3 email component dBASE library (SEE4DB) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Knowledge of Winsock and TCP/IP is not needed. Feat ...

MarshallSoft Computing | 369 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 105 | Downloads: 1287

Date added: Feb 12, 2007 | » Details

» Bluetooth Framework X

Bluetooth Framework X is an easy-to-use communication library for C++, VB, VB.NET, C# and other developers which will allow to your applications communicate with mobile devices through Bluetooth, IrDA or Serial interfaces. Make it possible to discovery de ...

Soft Service Company | 933 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 100 | Downloads: 998

Date added: Oct 25, 2007 | » Details

» QuickHelp MacOSX

QuickHelp is a help authoring and deployment tool. QuickHelp consists of a Builder edition for creating, formatting and linking help topics and a Viewer edition for deploying them to end-users. The help information resides in an XML file distributed with ...

Excel Software | 9092 KB | Mac PPC,Mac OS 9,Mac OS X,Mac OS X 10.1,Mac OS X 10.2,Mac OS X 10.3,Mac OS X 10.4,Mac OS X 10.5 | 195.00 | Downloads: 973

Date added: Feb 12, 2007 | » Details

» StatusBar ActiveX control

A StatusBar control displays various kinds of status data. Supports: - Simple/multi panel styles - Full color customization - Auto coloration - Windows XP icons (alpha support) - Add/copy/remove panels on the fly - Background picture - Three grip styles - ...

Inspired Creations | 201 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 79.95 | Downloads: 941

Date added: Sep 27, 2005 | » Details

» Dxf2X converting tool

All 3Dmeshes and 3Dfaces in one layer are grouped into one X mesh , which gets the name of the layer (and the faces get their original color or the color of the 3Dmesh). If the mesh is included in a DXF block, then its name gets concatenated to the name o ...

Neva Software Consulting Group | 280 KB | Windows | | Downloads: 1155

Date added: Sep 27, 2005 | » Details

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