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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Home » Developer Tools » Specialized Tools (385)

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» Debugger Selector

Select the best tool to process an unhandled application exception without modifying the Windows registry. ...

Byrne Consultancy Limited | 918 KB | WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 943

Date added: Sep 27, 2005 | » Details

» Shareware Name Analyzer

Shareware name analysis tool to help you don`t name duplicate name as another software. Easy to find if there is existed / duplicate software name in 30000 software library. Also offers word frequency of your software name in all the 30000 software names. ...

Shareware UP | 416 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 0 | Downloads: 857

Date added: Feb 12, 2007 | » Details

» TLB2HTML

TLB2HTML is a COM and ActiveX reference documentation tool. It provides full HTML Help authoring for C/C++, Visual Basic and C# in popular, MSDN-styled, CHM format. Program supports smart `See Also` link generation, programming language filtering, pop-up ...

Glista Graphics Group | 721 KB | Windows | 99 | Downloads: 880

Date added: Sep 27, 2005 | » Details

» ABF CD Shell

ABF CD Shell is a constructor set for fast creating of different CD, DVD, and other catalogue shells. You need only to create one configuration file and your shell is ready. The configuration file is a usual *.INI file, so any common computer user can eas ...

ABF software, Inc. (ABF-DEV.COM) | 1061 KB | Windows | 29.95 | Downloads: 1053

Date added: Sep 27, 2005 | » Details

» 4TOPS Office Link for MS Access 2000

4TOPS Office Link when you need mail merge / reporting to Word or Excel from your ms access database. With an easy wizard interface it is capable of: Handling multiple data sources using form AND sub forms Automatic naming and storing of documents Automat ...

4TOPS | 5387 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 299 | Downloads: 1039

Date added: Sep 27, 2005 | » Details

» Idea Value Calculator (Pocket PC OS)

The idea value calculator (IVC) allows the value of an idea to be estimated. The method of calculation is based on the assumption that the value of an idea is equal to the sum of all royalties that would be collected on an equivalent valid patent based on ...

AdvMathAppl | 100 KB | Windows CE | 12 | Downloads: 896

Date added: Sep 27, 2005 | » Details

» wodPop3Server

WeOnlyDo! COM Pop3Server ActiveX control is a component that can be easily integrated into your applications to provide full Pop3 protocol server implementation. All you need to do is to put it on VB form, call it`s Start method and it`s immediately accep ...

WeOnlyDo Software | 2202 KB | Win95,Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 169 | Downloads: 921

Date added: Feb 12, 2007 | » Details

» MRAC

Macro Recorder component provides an easy way to enable your VB, VC++, C#,VB.NET, or other COM environment applications to record and playback mouse clicks, keystrokes and bundle them into a file in order to playback later. Macro Recorder consists of one ...

CprinGold Software | 1908 KB | Win98,WinME,Windows2000,WinXP,Windows2003 | 24.90 | Downloads: 889

Date added: Feb 12, 2007 | » Details

» GemDoc

GemDoc™ is a powerful, graphical, easy to use, Microsoft Windows application that allows you to create the most popular document formats (including PDF, PostScript, RTF, Html, and Html Help). Supports and includes the DocBook DTDs! PLUS, if you don`t need ...

Gemini 1 Consulting, LLC | 7981 KB | Windows | 0 | Downloads: 571

Date added: Sep 27, 2005 | » Details

» NewAge Virtual Serial Driver

Newageit Virtual Serial Driver is appointed for emulation of one, two or more (up to 200) serial streams. Hardware devices are not necessary. This product is based on Windows XP DDK and doesn`t require using devices of other manufacturers. The whole produ ...

New Age Information Technologies | 158 KB | Windows | 65.95 | Downloads: 917

Date added: Sep 27, 2005 | » Details

» X360 Tiff Image Processing OCX (Team)

X360 Tiff Image Processing Active OCX help you to create and maintain multiple Tiff. You can append,delete,insert,move and swap pages within existing Tiff.You can also view and save images to different formats include Bmp,Emf,Gif,Jpeg, Pdf,multipaged Pdf, ...

X360 Software | 2616 KB | Win98,WinME,Windows2000,WinXP | 269.90 | Downloads: 804

Date added: Feb 12, 2007 | » Details

» Cadifra UML Editor

Cadifra UML Editor is a fast and lightweight UML diagram editor for Windows 2000 and XP, created by Cadifra Inc., a two person small-biz company located in Switzerland. Supports Unified Modeling Language Class, Object, Use Case, State and Sequence diagram ...

Cadifra Inc. | 981 KB | Windows2000,WinXP | 350 | Downloads: 950

Date added: Sep 27, 2005 | » Details

» WebImager

Did you ever want to take a screenshot of a web page? WebImager ActiveX can capture the entire web page as JPG, BMP, PNG and GIF image on the fly. Not only html files, but plain text files and Web Archive Format (*.MHT) files can easily be converted to an ...

Baltsoft | 976 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista | 80 | Downloads: 858

Date added: Oct 25, 2007 | » Details

» X360 Multi-page Tiff Viewer ActiveX OCX

X360 Multi-page Tiff Viewer ActiveX Control helps application developers and programmers create applications with multi-page TIFF images viewing capabilities. Also, it helps you to get the embed TIFF tag from the images. It helps programmer to view multi- ...

X360 Software | 1444 KB | Win98,WinME,Windows2000,WinXP | 32.90 | Downloads: 740

Date added: Feb 12, 2007 | » Details

» X360 PowerPoint Converter ActiveX OCX

X360 PowerPoint Converter ActiveX Control helps application developers to create applications with PowerPoint converter capabilities. You can convert your PowerPoint file to different image file formats. Export all slides of PowerPoint file to Bmp, Emf, G ...

X360 Software | 3157 KB | Win98,WinME,Windows2000,WinXP | 79.90 | Downloads: 838

Date added: Feb 12, 2007 | » Details

» ITS Net Serial Driver (ITSNSD)

While the operation of different facilities, which are connected to a computer via serial port, there may appear the necessity to start up utility program (for these facilities) not in the machine, to which the facilities connect directly, but in the remo ...

ITSuperiority Inc. | 547 KB | WinXP,Windows2000 | 189.90 | Downloads: 890

Date added: Sep 27, 2005 | » Details

» 2D/3D Vertical Bar Graph API Library (Java Bean)

The Vertical Bar Graph API is a Java Bean Component. Designed specifically to enable programmers to easily add powerful graphing functionality to any form of Java application Download the Free Trial today for access to:- - Documentation - Code samples - D ...

Sirius Computer Consultants Limited | 518 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Unix,Linux | 79.00 | Downloads: 1139

Date added: Sep 27, 2005 | » Details

» Excelsior JET for Linux

Excelsior JET is a complete solution for acceleration, protection and deployment of your Java(tm) applications. Excelsior JET Optimizer converts your application`s classes and jars into highly optimized Intel x86 code and creates a native executable for M ...

Excelsior, LLC | 89240 KB | Linux | 240 | Downloads: 898

Date added: Feb 12, 2007 | » Details

» ArInstall

ArInstall is an easy-to-use installation development tool for creating compact and professional setups for your applications. It allows you to build single-file self-extracting installers for Windows 98, NT, Me, 2000, and XP environments with a small inst ...

Softeza Development | 1265 KB | Win95,Win98,WinME,WinXP,WinNT 3.x,WinNT 4.x,Windows2000 | 49.95 | Downloads: 1022

Date added: Feb 12, 2007 | » Details

» DC ReturnKey Enable

ReturnKey Enable is a COM based component that enables you navigate through form controls using Retun key as with Tab Key ...

EgyFirst Software , inc | 894 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 10 | Downloads: 906

Date added: Sep 27, 2005 | » Details

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