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The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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» Home » Developer Tools » Specialized Tools (385)

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Date added: Feb 12, 2007 | » Details

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Scan, Create and Manipulate Raster Image Formats. API and ActiveX. Demo applications for many development tools including C/C++/Delphi, C#, Clarion, VB etc This is a Royalty free SDK - purchase once and no repeat licensing ! ...

Tracker Software Products Ltd | 6820 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 299.00 | Downloads: 954

Date added: Sep 27, 2005 | » Details

» Multicom

Multicom is appointed for emulation of one, two or more (up to 200) serial streams. Hardware devices are not necessary. This product is based on Windows XP DDK and doesn`t require using devices of other manufacturers. The whole product is created with the ...

Mike Sokolov | 430 KB | WinXP,Windows2000 | 19.00 | Downloads: 991

Date added: Sep 27, 2005 | » Details

» NN50.DLL

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RG Software Corporation | 50000 KB | Windows,Dos | 240.00 | Downloads: 983

Date added: Sep 27, 2005 | » Details

» wodFTPServer

ActiveX Component that implements server side of following protocols: FTP, FTP/S (FTPS or FTP+SSL) both in explicit and implicit modes, and SFTP (secure ftp subsystem on SSH2 secured channel). Support for all 3 protocol is transparent for your programming ...

WeOnlyDo Software | 3103 KB | Win95,Win98,WinXP,WinNT 4.x,Windows2000 | 239 | Downloads: 957

Date added: Feb 12, 2007 | » Details

» Redcoal Mobile Internet Developer API (MIDA)

Enable your web sites, intranets or applications to send and receive SMS messages to and from 130 countries. Build web sites that dispatch ring tones, VCards or picture messages. Enhance your CRM solution with 2-way SMS messaging. The Redcoal Mobile Inter ...

Redcoal | 1130 KB | Windows | | Downloads: 897

Date added: Sep 27, 2005 | » Details

» XML Converter

XML Converter is a data conversion software tool lets to interactively create XML data transformation. XML Converter unites data from ODBC, MS SQL Server, Oracle, MySQL databases, or from MS Office files into XML documents. It gives you ability to predefi ...

RustemSoft | 2464 KB | WinXP,WinNT 4.x,Windows2000 | 99.99 | Downloads: 935

Date added: Oct 25, 2007 | » Details

» Xchange

Need to change some text that could be in hundreds of text files? Well Xchange can make this so easy for you. Just enter the text to find, the text to replace it with, drop in the files you want to work with, and press Go! It`s done, easily and reliably. ...

SadMan Software | 929 KB | Windows | 25 | Downloads: 962

Date added: Sep 27, 2005 | » Details

» Rpv Business Reports

Create reports from any programming language and any operating system. Rpv is the right tool to produce graphical reports even from DOS or UNIX environments. Using GwBasic or C++, Cobol or Clipper / Fivewin, the results will always be professional. Genera ...

Dasp Software | 7314 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003 | 467 | Downloads: 886

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» DC ReturnKey Enable

ReturnKey Enable is a COM based component that enables you navigate through form controls using Retun key as with Tab Key ...

EgyFirst Software , inc | 894 KB | Win98,WinME,WinXP,WinNT 4.x,Windows2000 | 10 | Downloads: 936

Date added: Sep 27, 2005 | » Details

» SerialRemap

1.Overview SUDT SerialRemap is an advanced configuration utility, which purpose is to remap (redirect) all data sent from one serial port to any other serial port. For example, here is a COM9 port in your system, but your application only support from COM ...

WWW.SUDT.COM | 413 KB | Windows2000,WinXP,Windows2003 | 29.95 | Downloads: 906

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» 4TOPS Query Tree Editor for MS Access 97

4TOPS Query Tree Editor is an add-in for MS Access for query development. Edit and run queries from a tree dialog. The Query Tree dialog displays the dependency tree of the selected query (Uses / Used By). The buttons on the dialogs support a natural way ...

4TOPS | 558 KB | Win95,WinME | 99 | Downloads: 1069

Date added: Sep 27, 2005 | » Details

» CD Interface Creator

CD I.C. lets you easily create professional interfaces for CDs, which support all file formats, launch programs, open media files, play sounds, show graphics, jump to web sites, browse directories, display documents, send emails, use DBase IV compatible d ...

Michael Brick | 1140 KB | Windows | 23.50 | Downloads: 1055

Date added: Sep 27, 2005 | » Details

» VSS.net

Vss.net will allow you to use Visual SourceSafe™ over the Internet by implementing a Web Service on the server side and a dotNet WinForms client on the client side. 1) Checkin, CheckOut, Get, and Undo CheckOut 2) Interface is similar to Microsoft`s Visual ...

DMB Consulting, LLC | 617 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 0 | Downloads: 956

Date added: Sep 27, 2005 | » Details

» The Lucrative Software Machine

New software machine cranks out unique software with sound, images, web content, and more EFFORTLESSLY! Now you too can create your own software with this AMAZING tool. Create Your Own Software In Just A Few Clicks. Instantly See Software Created! Make In ...

Create Lucrative Software Dot Com | 1570 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista | 0.00 | Downloads: 952

Date added: Feb 12, 2007 | » Details

» 4TOPS Office Link for MS Access 2000

4TOPS Office Link when you need mail merge / reporting to Word or Excel from your ms access database. With an easy wizard interface it is capable of: Handling multiple data sources using form AND sub forms Automatic naming and storing of documents Automat ...

4TOPS | 5387 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000 | 299 | Downloads: 1081

Date added: Sep 27, 2005 | » Details

» Informitis Virtual Serial Driver (IVSD)

Informitis Virtual Serial Driver is appointed for emulation of one, two or more (up to 200) serial streams. Hardware devices are not necessary. This product is based on Windows XP DDK and doesn`t require using devices of other manufacturers. The whole pro ...

Informitis, Inc. | 158 KB | Windows | 65.95 | Downloads: 919

Date added: Sep 27, 2005 | » Details

» EsbDecimals

Free Microsoft .NET v1.1 Assembly supplying Decimal Routines and demos for Visual Studio 2003 C#, Visual Studio 2003 VB.NET, Borland C# Builder and Borland Delphi 8 for .NET. Includes C# Source, HTMLHelp and CSUnit Unit Testing. Aims to provide a comprehe ...

ESB Consultancy | 990 KB | WinXP,Windows2000 | | Downloads: 999

Date added: Sep 27, 2005 | » Details

» HelpWriter

HelpWriter is an help file editor.You can easy create help files and content files.You can put graphics select fonts, colors, sizes ...

Asele Service Center | 541 KB | Windows | 39.95 | Downloads: 965

Date added: Sep 27, 2005 | » Details

» Share Serial Ports

Share Serial Ports is an advanced utility, the purpose of which is to share real serial ports between multiple applications in the way, that all applications will receive same data from real serial port simultaneously. Shared Serial Ports can be used for ...

ELTIMA Software GmbH | 1544 KB | WinXP,Windows2000,Windows2003 | 111.95 | Downloads: 998

Date added: Sep 27, 2005 | » Details

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