Search:

» Home » Business & Productivity Tools » Personal Information Management » rapidHELP

Company:	rapidHelp Software
License:	Demo
Version:	2
System:	Windows2000,WinXP
Size:	46080 KB
Date Released:	10-01-2005
Price:
Screenshot:	Click here to see Screenshot
Downloads:	875
Homepage:	http://www.rapidhelp.net
Date added:	Sep 18, 2005
Click here to Download

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa

NEWS

So far, nothing for that!

RECOMMENDED DOWNLOADS IN THIS CATEGORY

» Home » Business & Productivity Tools » Personal Information Management (588)

Select page: [1] 2 3 4 5 6...

» PalmaryClock

Palmary Clock is a customizable alarm clock, with integrated stopwatch, world time, and many other features. Numerous skins we`ve developed for Palmary Clock allow you to adjust the clock design according to your wishes. You can also create a new skin by ...

PalmarySoft. Ltd | 2560 KB | Palm OS 4.0,Palm OS 4.1,Palm OS 5.0,Palm OS 5.2,Palm OS 6.0 | 12.95 | Downloads: 900

Date added: Feb 11, 2007 | » Details

» AnyNotes

AnyNotes is a powerful personal information manager (PIM) holding data in tree-like database of Folders and Notes. Store texts, images, Internet bookmarks and pages, links to files, OLE objects and attached files. Main features are: triple-paned interface ...

TaurSoft | 1488 KB | Windows | 25.00 | Downloads: 1050

Date added: Sep 18, 2005 | » Details

» Expense Sharer

A multitude of expense tracker programs exist for Palm OS devices. Most of them keep track of one persons expenses. Since `Expense Sharer` is a book keeping program, it can keep track of one or several persons expenses and can split expenses between these ...

Erlend Thune, M.Sc. | 1054 KB | WinXP,Windows2000 | 10 | Downloads: 921

Date added: Sep 18, 2005 | » Details

» Apimac Address Book X

Apimac Address Book is a practical telephone and address application fully integrated with Mac OS X that allows you to quickly and easily manage addresses, phone numbers, URLs and Email addresses. All this information, previously scattered on notes, notep ...

Apimac | 3686 KB | Mac,Os2 | 19.00 | Downloads: 943

Date added: Sep 18, 2005 | » Details

» Practice Manager

Practice Manager is a complete contact management system designed to track every aspect of your ever growing contact list. Along with the standard list of information,Practice Manager also tracks important financial information that can be beneficial for ...

Trackfolio | 11163 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 99.00 | Downloads: 948

Date added: Feb 11, 2007 | » Details

» RoloBase 2000

RoloBase 2000 is Applied Analytic Systems` popular Rolodex Contact Manager Database, which was originally developed for Windows 3.1 in 1994. RoloBase 2000 is an easy-to-use, clean-looking, and fully CUA compliant 32-bit Windows program which will run on W ...

Applied Analytic Systems | 899 KB | Windows | 29.97 | Downloads: 999

Date added: Sep 18, 2005 | » Details

» Password Coffer

How do you keep your passwords, PINs, combinations, credit card numbers on your computer? How can you get them easily and ensure that they are kept securely and safely?<br><br> Password Coffer is an easy-to-use passwords organizer and protecto ...

PIMOne Software | 1680 KB | Win95,Win98,WinME,WinXP,Windows2000 | 19.95 | Downloads: 955

Date added: Sep 18, 2005 | » Details

» PhoneBook Wolf

Award winning Contact Manager that will organize all your phone numbers, addresses, email/website URL`s and much more. Includes one button emailing and website access, full search and find capability and an INFOpedia that contains all US Zip Codes, US Are ...

LoneWolf Software | 4482 KB | Windows | 24.95 | Downloads: 917

Date added: Sep 18, 2005 | » Details

» Neat Notes 2005

This program works as a notebook with hierarchical tree-like structure of organization. Now all your notes will be under your fingertips! Neat Notes 2005 can store information containing URL, text, tables, or graphs. The tree-like structure helps to quick ...

AL-Software team | 2215 KB | Win95,Win98,WinME,WinXP,Windows2000 | 24.90 | Downloads: 918

Date added: Sep 18, 2005 | » Details

» Swift To-Do List Lite

Swift To-Do List Lite is a free and hierarchical to-do list software with reminder and to-do lists organized by tree structure with icons. Application is suitable both for personal and business use. All tasks can have customized priority level, task type, ...

Dextronet | 2388 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 0 | Downloads: 845

Date added: Feb 11, 2007 | » Details

» CallTrack 2000

A contact manager designed to increase the performance of the salespersons of a company by doing all the paperwork for them. CallTrack organizes all of the accounts, and loads all the information for any account at the touch of a button. The program also ...

GMI | 15956 KB | Windows | 75.00 | Downloads: 1034

Date added: Feb 11, 2007 | » Details

» Time & Chaos

Use this contact manager to organize your telephone book, appointment schedule, and to do list for better time management, all on one screen! Time and Chaos is fully networkable and offers the ability to share complete databases or just one area such as a ...

Chaos Software Group, Inc. | 4103 KB | Win98,WinME,Windows2000,WinXP | 45 | Downloads: 898

Date added: Sep 18, 2005 | » Details

» LeaderCode Personal Information Manager

Personal Information Manager helps you track and manage different kinds of information. Manage your files, memos and notes, contact information, browser bookmarks and RSS feeds. By storing your bookmarks, contacts and notes in folders, the information man ...

LeaderCode | 14199 KB | Win98,WinME,WinXP,Windows2000,Windows2003 | 29.99 | Downloads: 869

Date added: Feb 11, 2007 | » Details

» TreeDBNotes Pro

TreeDBNotes Pro is a powerful and easy-to-use personal database program, PIM, Word Processor, e-Book maker, Alarm & Reminders,Contacts and Passwords manager with Tree Structure, advanced encryption and password protection. Features: Search, Replace, C ...

SoftViewer | 3699 KB | WinME,WinNT 4.x,WinXP,Windows2000 | 26.95 | Downloads: 952

Date added: Sep 18, 2005 | » Details

» Faces

Tired of beeing bound to the Intranet for employee information? Finding yourself without the proper phone number(s) or addresses? Hate when you don`t know who you are talking to??? This might be the answer to your prayers! ...

The Silents Denmark | 971 KB | Windows | 69 | Downloads: 967

Date added: Sep 18, 2005 | » Details

» Mediabee Family Dashboard

Communicate better and increase harmony with your family and group. Plan and track everyone&#039;s schedules and to-dos in one place. Easily access from anywhere. Get cell phone reminders. Zap messages quickly to cell phones. Rich, continuously update ...

Mediabee | 6461 KB | WinXP,Windows2000,Windows2003 | 0 | Downloads: 971

Date added: Feb 11, 2007 | » Details

» MDE InfoHandler

A manager for many types of information. Use it to organize notes, documents, web links, email, and much more under a uniform sophisticated interface. Unique non-hierarchical categorization, Features include effective text search, rich-text processing, su ...

MDE Software | 2600 KB | Windows | 74 | Downloads: 979

Date added: Sep 18, 2005 | » Details

» Addraman Address Manager & Phone Dialler

An address book application in which you can store work and home addresses and telephone numbers for your contacts. It can dial phone numbers for you using your MODEM. Simple navigation allows you to quickly and easily locate addresses and a flexible sear ...

Correllan Computing Services | 677 KB | Windows | 24.95 | Downloads: 946

Date added: Oct 25, 2007 | » Details

» Toronto Strip Clubs Review Bars Listings

2HotnSexy.com is the Hottest Online Adult Entertainment Directory featuring every Toronto Strip Club listing filled with their strip club girls and Toronto strip club reviews. Enjoy browsing through our Toronto Strip Club Directory software which lists ev ...

2HotnSexy | 384 KB | Win95,Win98,WinME,Windows2000,WinXP,Windows2003 | | Downloads: 874

Date added: Oct 25, 2007 | » Details

» Paraben`s Contact Manager

Paraben`s Contact Manager is a simple contact manager for the average PC user. It prints to most day-planner sizes for easy replacement of outdated address books. Don`t get overburdened by hefty contact managers that have hundreds of funtions you will nev ...

Paraben Corporation | 828 KB | Windows | 19.95 | Downloads: 1014

Date added: Oct 25, 2007 | » Details

go to top

Select page: [1] 2 3 4 5 6...