Search:

» Home » Business & Productivity Tools » Personal Information Management » rapidHELP

Company:	rapidHelp Software
License:	Demo
Version:	2
System:	Windows2000,WinXP
Size:	46080 KB
Date Released:	10-01-2005
Price:
Screenshot:	Click here to see Screenshot
Downloads:	707
Homepage:	http://www.rapidhelp.net
Date added:	Sep 18, 2005
Click here to Download

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa

NEWS

So far, nothing for that!

RECOMMENDED DOWNLOADS IN THIS CATEGORY

» Home » Business & Productivity Tools » Personal Information Management (588)

Select page: [1] 2 3 4 5 6...

» VORG Express

VORG Express the personal information manager designed for individual users provides an integrated solution for managing and organizing calendars, tasks, schedules, notes, contacts, documents of any type and other information. The Outlook-style user inter ...

Vertikal Systems | 43945 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 15 | Downloads: 826

Date added: Feb 11, 2007 | » Details

» PS Bombay

Organize Magazines and Articles with PS Bombay. Sophisticated, yet easy to use, you will save time, and frustration, when retrieving data from a stack of magazines. With PS Bombay you can catalog data for Magazines, Articles and Authors. If you do researc ...

PinderSoft | 9523 KB | Windows | 29.95 | Downloads: 708

Date added: Sep 18, 2005 | » Details

» Handy Day 2005 for Sony Ericsson

Handy Day 2005 software for Sony Ericsson P910 / P900 / P800, BenQ P30 and Motorola A1000 is a powerful productivity and ultimate shell application. This application is designed to maximize usability and to personalize your smartphone. Your day - Handy Da ...

Paragon Technologie GMBH | 3887 KB | Symbian | 29.95 | Downloads: 526

Date added: Feb 11, 2007 | » Details

» CopMan

A powerful and easy-to-use personnel management database specifically designed for law enforcement agencies, CopMan tracks both your sworn and non-sworn employees. CopMan maintains both current and past employees in a powerful program that provides instan ...

RAD Software | 1177 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 | 39 | Downloads: 819

Date added: Sep 18, 2005 | » Details

» Ebook - The true cost of downtime

The True Cost of Downtime by Don Fitchett, Business Industrial Network; 2002 ESBIN: C60-592B-1b38-40E8 Guide to process mapping production cost. Primarily explorers manufacturing cost metrics in an exhaustive effort to create awareness of the greatest cos ...

Business Industrial Network | 961 KB | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE | 0 | Downloads: 1078

Date added: Sep 18, 2005 | » Details

» Simply Contacts Database

Track everything you want to know about your contacts (customers, suppliers, prospects, subscribers, associates etc.) on computer. Build comprehensive profiles of your contacts. Publish newsletters, send birthday cards, stay in touch with them by phone, f ...

Biz-Tech Software | 7589 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 55 | Downloads: 728

Date added: Sep 18, 2005 | » Details

» ExEntryC`s Junior (knowledgebase)

Build your own knowledgebase for personal and professional use. Save your knowledge in a database, with powerfull classification, search and filter functions. NEW: paste images into your text.Link your knowledge records to websites and/or files of all typ ...

ExEntryC | 6157 KB | Windows | | Downloads: 767

Date added: Oct 25, 2007 | » Details

» Freedom Organizer PIM: from Freedom Software

Personal Information Manager for home and business: Address/Telephone book to manage all letters, e-mails and contacts. Print letters, send group e-mails and track all correspondence. Find any record using numerous fields, such as address, phone, keyword. ...

Jim Lancaster | 8600 KB | Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE | 69 | Downloads: 719

Date added: Sep 18, 2005 | » Details

» Message Organizer Deluxe

Message Organizer Deluxe is a simple yet complete phone call, phone message, and in-persons visit management software for Windows users. Our software helps to record, track, and manage all messages for your office. For the database novice, Organizer`s int ...

PrimaSoft PC | 9500 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 65 | Downloads: 751

Date added: Feb 11, 2007 | » Details

» Note Studio for Windows

Let`s say you make a note of something - a fact, a figure, anything. Regardless of where it is stored, if that information is not available to you when you absolutely need it, it may as well not exist. Note Studio aims squarely at addressing this issue. I ...

Dogmelon Pty Ltd | 3912 KB | Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 39.95 | Downloads: 798

Date added: Sep 18, 2005 | » Details

» Calendarscope

Calendarscope is a full-featured calendar program for planning, managing, and scheduling appointments, meetings, birthdays, vacations, important dates, special events, and tasks. It allows you to view all your events in a daily, weekly, monthly, or yearly ...

Duality Software | 2212 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 29.95 | Downloads: 873

Date added: Sep 18, 2005 | » Details

» Gas Mileage MPG Tracker

Gas Mileage Tracker is a MPG (miles per gallon) program designed to help you understand and track your gas mileage and gasoline usage. You can track your total miles and gas mileage, your total highway miles and highway gas mileage, as well as your city m ...

Duck Software | 533 KB | Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE | 0 | Downloads: 789

Date added: Feb 11, 2007 | » Details

» Exchange GroupCalendar

3 clicks, that`s all you need to use your sophisticated Exchange 2000 or 2003 server for what it was designed to do: Easy Collaboration. Exchange GroupCalendar enables anyone who can count to three to install and manage an unlimited number of company shar ...

OpusFlow | 1395 KB | Windows2000,Windows2003 | 1250 | Downloads: 772

Date added: Feb 11, 2007 | » Details

» Reminder-Organizer

Reminder-Organizer is a beautiful and powerful personal information manager. The program can help you organize and plan your business and personal life. In short, this is a reminder, notepad, address book, passwords and calendar combined into one powerful ...

mSunSoftware | 1543 KB | Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003 | 15.00 | Downloads: 779

Date added: Sep 18, 2005 | » Details

» Data Fields Manager for Outlook

Add, Capitalize, Find and Replace, Modify, Rename and Clear Outlook standard and user defined fields. The Ultimate Outlook Contact Fields management tool. `This is a great package for mass modification on an Outlook Contact folder.` says Tom Wikman, Presi ...

Data Fields Manager | 10415 KB | WinME,WinXP,Windows2000,Windows2003 | 89.95 | Downloads: 770

Date added: Feb 11, 2007 | » Details

» Barca

Barca is a seamless integration of a powerful email program, personal information manager and planner. Aimed at the professional and small business market, Barca provides a single interface to manage all your information in a safe environment. This includ ...

Poco Systems Inc | 4237 KB | Win98,WinME,WinXP,Windows2000 | 59.95 | Downloads: 871

Date added: Sep 18, 2005 | » Details

» CubeNoter

CubeNoter is a multifunctional diary/pocket-book/addressbook software designated to give you the possibility to organize your personal information in a comfortable and easy way. CubeNoter provides you with extended searching and sorting functionality. We ...

CubeReality | 5159 KB | Windows2000,WinXP,Windows2003 | 24.60 | Downloads: 695

Date added: Feb 11, 2007 | » Details

» Handy Day 2005 Pro for Sony Ericsson

Your day - Handy Day Handy Day 2005 Professional software for Sony Ericsson P910 / P900 / P800, BenQ P30 and Motorola A1000 is a powerful productivity and ultimate shell application. This application is designed to maximize usability and to personalize yo ...

Paragon Technologie GMBH | 4236 KB | Symbian | 38.40 | Downloads: 493

Date added: Feb 11, 2007 | » Details

» InfoTree 2004

The Professional Information Organizer For Individuals And Workgroups. InfoTree 2004 is for professionals and workgroups that want to build collaborative knowledge bases and/or other free-form information sources. InfoTree 2004 also provides for optional, ...

NextWord | 3600 KB | Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000 | 69.95 | Downloads: 754

Date added: Sep 18, 2005 | » Details

» JBLab Secure Notes

JBLab Secure Notes is an info tree PIM (personal information manager) working as a personal organizer or note pad. It designed for installing on HDD or USB flash drive. This personal information manager can be used as a regular application, however a smal ...

JBLab | 936 KB | Win98,WinME,WinXP,Windows2000 | 19.95 | Downloads: 788

Date added: Sep 18, 2005 | » Details

go to top

Select page: [1] 2 3 4 5 6...